Sign out and remove the work account before you wipe the device or account.The accounts must be active for the admin to access the device after it’s wiped. Make sure any administrators who have access to Android devices with factory reset protection can sign in.For details, see Restore a suspended user. If the account is suspended, you need to restore it.If you don't, the user might need to wait at least 24 hours before they can sign back in to the device. Reset the password before you wipe the device. If they don’t know their password, you need to reset it.Make sure the user can access their work account:.If the device isn’t lost or stolen, and you have access to it: Step 2: If you have access to the device, manage accounts How wipe works by platform or management typeĪll local drive data is removed from the device and the user is signed out of Drive. Data is usually removed from the device immediately, but it might take up to 3 hours for some devices. Wipe an account-If it’s a personal device and the user is leaving your organization.It also removes personal data and apps, unless it's an Android device with a work profile. This option removes all work data and apps from the device. Wipe a device-If it’s a company-owned or personal device that’s lost or stolen.You can wipe all apps and data from a device or only a work account. Step 1: Decide what to wipe from the device Microsoft Windows 10 devices must be enrolled in Windows device management.iPhones and iPads with a device policy profile.Android devices with the Android Device Policy.Mobile devices ( Requires advanced mobile management):.
Endpoints must be managed with Drive for desktop.In Device Owner mode (company-owned devices and personal devices set up as “work only”).Currently under basic mobile management but previously under advanced mobile management.Note: For Android devices that meet all the following conditions, you can only wipe the device (not the account): Mobile devices must be managed (basic or advanced mobile management).System requirements To wipe an account from a device If you enable OEM unlock, factory reset protection doesn't activate.The account must be active, and never been deleted or suspended and then restored. If you use factory reset protection, before you wipe a device and reset it, ensure you can access an associated admin account.
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